Return Policy

At Riousticatโ„ข, we want customers to feel comfortable shopping with us. If a purchase does not meet expectations, return requests may be submitted under the following guidelines.

Return Eligibility

Customers may request a return within 30 days of delivery provided that:

  • The item remains unused and in original condition

  • The product includes all original components

  • Packaging is retained when possible

  • Proof of purchase is available

Some items may not be eligible for return due to customization, hygiene considerations, or clearance status.

Return Process

To request a return:

  1. Contact our customer support team by email.

  2. Provide your order number and the reason for the return.

  3. Wait for return authorization and instructions before sending the item back.

Unauthorized returns may not be accepted.

Refunds

After the returned product has been received and inspected, eligible refunds may be issued to the original payment method. Processing times may vary depending on the payment provider.

Non-Returnable Situations

Returns may be declined in situations such as:

  • Products showing signs of use

  • Items returned outside the allowed return period

  • Missing important components or packaging